Returns, Refunds & Exchanges

We want you to feel comfortable choosing one of our pieces, especially when ordering from overseas. You are welcome to carefully inspect your order when it arrives and make sure it feels right for you.

If something is not as expected, please let us know. We will review your request fairly and help you through the next steps.

At a Glance

  • Contact us within 14 days of receiving your order.
  • After your return is approved, send it back within 14 days.
  • Returns are accepted for a refund or exchange.
  • The piece must be unused and returned with everything originally included.
  • For a change of mind, return and exchange delivery costs are paid by the customer.
  • If we sent an incorrect or defective item, we will take responsibility for putting it right.
  • Approved refunds are processed within seven business days after the return reaches us.

If You Change Your Mind

We understand that a piece may feel different once you see and handle it in person. You may request a return or exchange within 14 days of confirmed delivery.

You may remove the protective wrapping and try the piece when your order arrives. To remain eligible for return, it must not have been used and should be returned in its original condition, together with all accessories and other items included with your order.

Minor tonal movement in pull-up leather caused by careful handling will not affect your return.

However, we cannot accept a return if the piece shows signs of use, scratches, stains, odours, pet hair, leather treatment, alterations or damage.

Returning Your Order

Please submit the return form on our website within 14 days of receiving your order. We will review your request and respond within two business days.

Once your return is approved, it must be sent within the following 14 days using a tracked delivery service. Return delivery costs for a change of mind are paid by the customer.

Please pack the piece carefully, as it remains the customer’s responsibility until it reaches us. We cannot issue a refund for a return that is lost or damaged on its way back.

Original delivery charges are not refundable for a change-of-mind return.

We want to keep the return process fair and straightforward. We do not charge a return handling fee.

Exchanges

You may request an exchange for another colour, size or style, subject to availability.

Once your exchange is approved, we will reserve the replacement piece while your original order is being returned. If the requested piece is unavailable, you may choose another piece or receive a refund.

If the replacement costs more, you will need to pay the difference. If it costs less, we will refund the difference to your original payment method.

For preference exchanges, the customer is responsible for the cost of returning the original piece and delivering the replacement.

If We Sent an Incorrect or Defective Item

If we sent the wrong item, or if your piece arrives with a defect in its leather, hardware or construction, please submit the return form within 14 days of confirmed delivery, together with your order details and clear photographs of the issue.

We will review each case fairly. If the issue is our responsibility, we will provide a replacement or refund, as appropriate.

If a return is needed, please check with us before choosing a delivery service.

A correct replacement will be sent without additional delivery charges. If additional import duties arise directly from sending a replacement for an incorrect or defective item, we will also reimburse the approved amount.

If the issue affects only a removable part, such as a shoulder strap, we may ask you to return that part rather than the complete piece.

Natural Characteristics of Leather

Full-grain leather retains the natural character of the hide. Variations in grain, natural scars and markings, wrinkles and gradual changes in colour are characteristics of the leather and do not indicate a defect.

Colour may appear slightly different because of lighting, screen settings and the individual character of the hide. We try to represent each piece as accurately as possible, but small variations are natural.

Refunds

Once your return reaches us, our team will inspect it within five business days. If approved, the refund will be submitted within the following two business days.

Refunds are made to the original payment method for the amount paid for the returned item.

Once submitted, the time needed for the funds to appear in your account depends on your card issuer or bank.

Refused or Unclaimed Orders

If an order is refused, abandoned or left unclaimed and returned to us, we may deduct the original delivery cost, return delivery cost and any related charges from the amount refunded.