Privacy Policy
At LederMann, we respect the trust you place in us when you visit our website, contact us or place an order. We collect only the information reasonably needed to provide your order, respond to you and operate our website.
Information We Collect
When you place an order or contact us, we may collect information such as your name, email address, telephone number, billing and delivery addresses, order details and any messages you send us.
If you subscribe to receive news or product updates, we will also collect your email address and subscription preferences.
Our website may automatically collect basic information about how it is used, such as the pages visited, browser or device type and general location. This helps the website work properly and allows us to understand where it can be improved.
How We Use Your Information
We use your information to:
- Process and deliver your order.
- Provide order and delivery updates.
- Manage returns, refunds, exchanges and guarantee claims.
- Respond to your questions and provide customer support.
- Keep the website secure and working properly.
- Meet our legal, tax and accounting responsibilities.
- Send news or product updates when you have chosen to receive them.
We do not use your information for purposes unrelated to our business or your relationship with us.
Payments
Payments are handled securely by our payment providers.
We do not receive or store your full credit or debit card number. We may receive limited transaction information, such as whether the payment was successful and the payment method used.
When Information Is Shared
We do not sell or rent your personal information.
We share information only when it is reasonably needed to provide your order or operate our website. This may include our website provider, payment providers, couriers, email services and companies that help us with website security or performance.
We may also provide information when required by law or when reasonably necessary to protect our customers or business.
Cookies
Our website uses cookies to help it work properly, including the shopping basket and checkout. They help us understand how the website is used and where we can improve it.
You can manage your preferences through the cookie settings on our website.
News and Product Updates
We will send you news and product updates only when you have chosen to receive them.
You can unsubscribe at any time using the link included in our emails. You will still receive any messages needed for your order, delivery, return or customer service request.
How We Protect Your Information
We treat your personal information with care and protect it from unauthorised use or access.
If you believe your information has been used without your permission, please contact us as soon as possible. We will look into it and help resolve the matter.
How Long We Keep Your Information
We keep your information only for as long as reasonably needed to provide our service and meet our legal, tax and accounting responsibilities.
Changes to This Policy
We may update this Privacy Policy when our website, services or responsibilities change.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled,
please contact us through our Contact Us page or email us at hello@ledermannleather.com.
LederMann
Operated by AURAVISTA GLOBAL SDN. BHD.
38, Jalan Radin Anum, 3rd FloorBandar Baru Sri Petaling,
57000 Kuala Lumpur, Malaysia
For returns, please contact us first so we can provide the correct return address.