Our Guarantee

We choose leather for its quality, strength and authentic character, together with durable hardware and construction. We stand behind every piece we create.

Every piece purchased from our website is guaranteed against defects in leather, hardware and construction for as long as it remains with the original buyer. Natural characteristics of leather, including grain variations, markings and color changes, are not considered defects.

Your order is protected while in transit. Orders confirmed as lost by the carrier, or received with a defect, will be replaced at no additional cost.

To make a claim, simply contact us with your proof of purchase, order details and clear photographs. We will review the matter and provide the most appropriate solution.

Our Guarantee does not cover normal wear and aging, accidental damage, misuse or unauthorized alterations. Transit protection does not cover refused, abandoned or unclaimed parcels, or delivery issues caused by incorrect information or an unavailable recipient.

We are committed to making every purchase secure and worry-free, and to standing behind every piece you receive.