Frequently Asked Questions

We use full-grain leather with its original grain surface intact. We choose the leather for its condition and suitability for each bag, with lasting use in mind. Natural grain, markings and variations give each piece its own authentic character.

The overall colour and character will be consistent with the photographs, with slight natural variations in grain, markings and colour depth from one hide to another. Lighting and screen settings may also affect how the colour appears. These subtle differences are part of the leather’s natural character.

No. Variations in grain, small markings, wrinkles and differences in tone are natural characteristics of full-grain leather.

Our leather may show light surface marks through everyday use. Some marks may become less noticeable with handling or gentle rubbing with a soft, clean, dry cloth. With time and use, these marks contribute to each piece’s individual character and patina.

With time and use, our leather develops a patina. Its colour may deepen, it may soften, and everyday marks become part of its character. Each piece ages differently depending on how it is used and cared for, becoming more personal over time.

The leather is not waterproof. If your bag gets damp, gently wipe away the moisture with a soft, dry cloth. Let it dry naturally at room temperature, away from direct heat.

If dust or light dirt appears, gently wipe it with a soft, dry cloth. When not in use, store the bag in a cool, dry place away from prolonged sunlight and direct heat. Leather conditioner may be applied when the leather feels dry to help keep it supple. Avoid household cleaners, alcohol and harsh chemicals.

Each product page states the measurements. As laptops with the same screen size can have different dimensions, please compare the length, width and thickness of your laptop, including its case, with the measurements shown.

If you are uncertain, contact us with the exact measurements and we will be glad to help you check before ordering.

The compartments and pockets are shown on each product page. Comparing the measurements with the items you usually carry will give you a clearer idea of the bag’s capacity.

We use thick full-grain leather and sturdy hardware, giving our bags a solid, substantial feel. As a result, they may be slightly heavier. They remain practical for regular use, and the approximate empty weight is stated on each product page to give you a clear idea of what to expect.

We believe in working with people who share our values, care about doing their work well and want to keep improving. Bringing each leather piece to life takes a shared commitment to making something dependable and worth carrying.

Our pieces are made with our experienced leatherworking partner in northern India. Our partner has more than 70 years of experience in leather production, and its tannery holds Leather Working Group Gold certification.

Each LederMann piece begins with an idea for its look, feel and function. We develop the designs and specifications, and we are involved throughout the design and refinement process.

We accept major credit and debit cards, including Visa, Mastercard and American Express. The available payment options will be shown at checkout.

Please contact us as soon as possible if you need to change or cancel your order. We will do our best to help before it has been prepared or dispatched.

Once your order has been dispatched, we are unable to change or cancel it. After delivery, an eligible item may still be returned in accordance with our Refunds, Returns & Exchanges policy.

Please contact us as soon as possible if you notice an error in your delivery address. We will try to update it before the order is dispatched.

Once your parcel is with the courier, changing the delivery address may cause additional charges or delivery delays.

We deliver worldwide, except to PO boxes. APO and FPO addresses are also accepted. Please see our Shipping page for the full delivery details.

We inspect, pack and dispatch each order within 2 business days. Once dispatched, orders are generally delivered within 4–5 business days.

Once your order has been dispatched, we will send a shipping confirmation email with your tracking number and a link to the courier’s tracking page.

Tracking information may take a short time to update after the parcel is collected. If there has been no update for several working days or the estimated delivery period has passed, please contact us with your order number. We will look into it with the courier and keep you informed.

Import duties are included with your order. You will not need to pay customs duty when it arrives. Depending on the delivery country, local VAT, GST or sales tax may apply. Please see our Shipping page for more details.

If your order is confirmed lost by the courier, or arrives defective or damaged, please contact us with your order number and clear photographs where applicable. Once reviewed and confirmed, we will arrange a replacement at no additional cost.

Yes. You may request a return or exchange within 14 days of confirmed delivery. The item must be unused, in its original condition and returned with all accompanying accessories. Please contact us before sending anything back so we can provide the return instructions.