A lifetime guarantee can feel reassuring when you are choosing a bag you hope to carry for years. But it may leave you wondering: whose lifetime does it refer to, and what happens if something goes wrong?
For us, the meaning is straightforward: our guarantee covers defects in materials, hardware and construction for as long as the bag remains with its original buyer.
A commitment to the materials and making
A guarantee against defects covers problems with the materials or the way a bag was made. Our guarantee includes materials, hardware and construction, reflecting our commitment to stand behind our bags and support you beyond the day your order arrives.
If something concerns you, please get in touch. You do not need to know the cause before speaking with us. We will listen, look into it with you and explain the next steps clearly.
We want you to feel comfortable knowing you have someone to turn to throughout your ownership.
Leather develops its own character
As you carry your bag, the leather may develop creases, a changing surface sheen and deeper variations in colour. With suitable care, these changes can become part of its familiar appearance.
We appreciate that individuality—from the natural grain and healed markings present at the beginning to the character that develops through your everyday use.
Our guarantee supports you if a defect in materials, hardware or construction arises. Natural variation and ordinary ageing are part of a separate process, and if you are ever unsure about a change, we welcome you to speak with us.
Coverage matters alongside duration
The length of a guarantee tells you only part of what it offers. Its practical meaning also comes from who is covered, which problems qualify and how a concern is handled.
Our coverage stays with the original buyer. It is a commitment concerning defects, rather than a promise to replace a bag whenever its appearance changes or something happens to it.
We believe that distinction matters because you should understand what you can rely on. Clear boundaries make the commitment more useful than a broad phrase left open to interpretation.
Support should remain understandable
If a concern arises, useful information includes when you noticed it, how it developed and photographs showing the affected area. These provide a starting point for understanding the issue.
Contacting us first allows us to discuss the situation and the applicable arrangements without unnecessary guesswork.
We see our guarantee as part of taking responsibility for what we offer. It supports a bag’s ownership without suggesting that leather is immune to wear or that every problem has the same answer. What matters is a clear commitment and a conversation grounded in the actual concern.